Service
Shipping Policy
Thank you for shopping with us! Below you will find important information about our shipping process and delivery times.
Processing Time
All orders are processed within 1โ3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times by Region
- European Union (EU): 5โ12 business days
- North America (USA & Canada): 10โ20 business days
- South America: 10โ20 business days
Please note that delivery times are estimates and may vary depending on customs processing, local postal services, and unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive tracking details via email so you can monitor your delivery.
Delays
While we strive to deliver your order within the estimated timeframes, delays may occur due to high demand, holidays, or external factors beyond our control.
If you have any questions regarding your order, feel free to contact our support team at velrocustomerservice24@gmail.com.
Thank you for your patience and for choosing our store!