Free engraving on all timepieces this month

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Shipping Policy

Thank you for shopping with us! Below you will find important information about our shipping process and delivery times.

Processing Time

All orders are processed within 1โ€“3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times by Region

  • European Union (EU): 5โ€“12 business days
  • North America (USA & Canada): 10โ€“20 business days
  • South America: 10โ€“20 business days

Please note that delivery times are estimates and may vary depending on customs processing, local postal services, and unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive tracking details via email so you can monitor your delivery.

Delays

While we strive to deliver your order within the estimated timeframes, delays may occur due to high demand, holidays, or external factors beyond our control.

If you have any questions regarding your order, feel free to contact our support team at velrocustomerservice24@gmail.com.

Thank you for your patience and for choosing our store!